Terms of Service Agreement
1. Notice and Acceptance of Terms
This Terms of Service Agreement (the “Agreement”) is a contract between you and Tax Hotline. By enrolling and/or using the Tax Hotline program and accessing this website you are agreeing, without limitation or qualification, to be bound by, and to comply with, this Terms of Service Agreement and any other posted guidelines or rules applicable to any Tax Hotline Service. All such guidelines and rules are hereby incorporated by reference into this Terms of Service Agreement.
2. Conditions and Restrictions on Use
Use of Tax Hotline’s Services is subject to compliance with the terms in this Agreement. You acknowledge and agree that Tax Hotline may terminate your access to the Tax Hotline or to any of its Services should you fail to comply with this Terms of Service Agreement or any other guidelines and rules published by Tax Hotline. Any such termination shall be in Tax Hotline's sole discretion and may occur without prior notice, or any notice. Tax Hotline further reserves the right to terminate any user's access to the Tax Hotline or to any of its Services for any conduct that Tax Hotline, in its sole discretion, believes is or may be directly or indirectly harmful to other users, to Tax Hotline or its subsidiaries, affiliates, or business contractors, or to other third parties, or for any conduct that violates any local, state, federal, or foreign laws or regulations.
Keeping customer information private is a priority for Tax Hotline, its subsidiaries, affiliates and service providers. To enable us to provide you with membership plans, we need to collect certain information from you. However, we want to emphasize that we are committed to maintaining the privacy of this information in accordance with law. All individuals with access to personal information about our customers are required to follow this policy.
We are providing you this privacy notice to inform you of what personal information we collect about you and how we treat that information. We hope this privacy notice answers any questions you may have regarding our treatment of your personal information and reassures you of our dedication to keeping your personal information secure.
Information We Collect
We collect non-public personal information about you from the following sources:
• Information we receive from you on applications or other forms (such as your name, address, social security number, and payment instructions;
• Information you may provide during visits to our web site; and
• Information about your transactions with us, our affiliates or others.
Information We Share
We do not disclose any non-public personal information about our customers or former customers to any non-affiliated entity except as described below and otherwise permitted by law. We may disclose all of the information we collect, as described above, to firms, accountants, lawyers, tax professionals and companies that assist us in the servicing or administration of the product that you have requested or authorized.
In no event do we disclose your personal information to companies that will use that information to contact you about their own products or services.
Protecting the Confidentiality and Security of Current and Former Clients' Information
We retain records relating to professional services that we provide so that we are better able to assist you with your professional needs and, in some cases, to comply with professional guidelines. In order to guard your nonpublic personal information, we maintain physical, electronic, and procedural safeguards that comply with our professional standards. Please call if you have any questions, because your privacy, our professional ethics, and the ability to provide you with quality financial services are very important to us.
4. No Resale, Assignment of Sublicensing
You agree not to resell, assign, sublicense, otherwise transfer, or delegate your rights or obligations in the Tax Hotline program without prior express written authorization of Tax Hotline.
5. Authorized Users
Tax Hotline benefits are available to the individual enrolled and his/her dependents as defined by the most current IRS code.
IMPORTANT -- READ CAREFULLY BEFORE USING OR OBTAINING ANY CONTENT, PRODUCT, OR SERVICES THROUGH OUR WEBSITE.
The information contained on this website is not legal advice. The user of the information contained herein should not consider the information to be an invitation for a specific attorney/client or accountant/client relationship. Tax Hotline is administered by Tax Hotline Co., which is not a law firm. Tax Hotline is not an insurance policy, insurance coverage, debt consolidation program, legal services program, or legal referral plan. Program regulations vary by state and the availability or contents of the program are subject to state by state regulations. As such, program content is subject to change without notice. If you think you have a legal need, contact an attorney in your local jurisdiction. Tax Hotline does not contact creditors, the IRS or attorneys on behalf of its members or customers. The information you provide to Tax Hotline and/or Tax Hotline Co. is not subject to any duty of confidentiality, although we aim to maintain the utmost of privacy of any information we receive. The use of e-mail for confidential information is discouraged. Tax Hotline and Tax Hotline Co. do not guaranty the quality or quality of accounting services or information provided.
Title, ownership, rights, and intellectual property rights in and to the Site and its Documentation shall remain in Tax Hotline Co. and/or its affiliated companies or suppliers. The Site is protected by the copyright laws of the United States and international copyright treaties. Title, ownership rights and intellectual property rights in and to the content accessed through the Site shall be retained by the applicable content owner and may be protected by applicable copyright or other law. This use of this website gives you no rights to such content.
THE SITE, ITS CONTENT AND DOCUMENTATION ARE PROVIDED AS IS WITHOUT WARRANTY OF ANY KIND, WHETHER EXPRESS IMPLIED, STATUTORY OR OTHERWISE. TAX HOTLINE™ AND TAX HOTLINE CO. FURTHER DISCLAIM ALL WARRANTIES INCLUDING WITHOUT LIMITATION ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NONINFRINGEMENT. ANY AND ALL RISK ARISING OUT OF THE USE OR PERFORMANCE OF THE SITE AND ITS DOCUMENTATION REMAINS WITH YOU, THE END USER TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW. IN NO EVENT SHALL TAX HOTLINE™ AND/OR TAX HOTLINE CO., ITS AFFILIATED ENTITIES OR ITS SUPPLIERS BE LIABLE FOR ANY CONSEQUENTIAL, INCIDENTAL, DIRECT, INDIRECT, SPECIAL, PUNITIVE, OR OTHER DAMAGES WHATSOEVER (INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF BUSINESS PROFITS, BUSINESS INTERRUPTION, LOSS OF BUSINESS INFORMATION, LOST DATA, LOSS OF INCOME, TAX LIABILITIES, TAX PENALTIES, COSTS OF RECOVERY, ATTORNEY FEES OR OTHER PECUNIARY LOSS) ARISING OUT OR RELATING TO THE USE OF THIS WEBSITE OR ANY CONTENT CONTAINED THEREIN. IN ANY EVENT, TAX HOTLINE CO.’S MAXIMUM LIABILITY IS LIMITED TO THE AMOUNT OF MEMBERSHIP FEE PAID BY THE MEMBER FOR THE TAX HOTLINE PROGRAM.
Third Party Links
The Sites may provide links or references to other sites. We make no representations, warranties or assurances as to any information in such sites, have no responsibility for their content and shall not be liable for any damages or injury arising from that content. We disclaim any opinions expressed on such sites. Any links to other sites are provided merely for your convenience and the inclusion of such links does not imply that we endorse the content of such sites. Please be aware that when you exit our Site, you are subject to the policies of the new site. Where we are offering our own content on or through third party sites (whether by linking, framing or otherwise), your use or display of that content shall be subject to this Agreement unless a specific Supplemental Agreement is applicable to the use or display of that content.
H&R Block Disclaimer
Tax Hotline’s offer of discounted tax preparation through H&R Block is offered to active members in the Tax Hotline program only. Use of this offer will be subject to any terms and conditions that may be established by H&R Block. Tax Hotline cannot guarantee the accuracy or quality of any service provided by H&R Block and makes no warranties, express or implied, concerning those services. Tax Hotline expressly disclaims any and all liability for any errors or omissions that may occur in the use of the tax preparation services of H&R Block.
Tax Hotline has provided a link to the website of the National Association of Enrolled Agents or NAEA. This link is offered to members to allow them to contact enrolled agents for tax advice and/or tax preparation at such cost or fee as agreed upon by member and the enrolled agent and to such terms and conditions established by the enrolled agent. Tax Hotline hereby disclaims any and all liability for any information, materials, products or services posted or offered at or through the NAEA website, and further disclaims all liability for any errors and/or omissions of any enrolled agents. By creating a link to the NAEA website, Tax Hotline does not endorse or recommend any products of services of the NAEA or its members, nor is Tax Hotline liable for any failure of products or services of the NAEA or its members.
Tax Hotline through its TaxHotline program, is pleased to answer your tax questions based on the information you provide. Inadequate or incorrect information provided by the member to Tax Hotline may lead to an incorrect answer for which Tax Hotline cannot be held responsible. You, the member, are responsible for providing accurate information and/or documentation to Tax Hotline.
Tax Hotline makes every effort to keep abreast of changes in tax law but is not responsible for inconsistent interpretations of the tax code by the IRS and/or tax courts regarding specific tax matters. Advice limited to personal federal taxation.
Tax Return Preparation
Tax Hotline through its TaxHotline program guarantees to provide professional, accurate, error-free tax returns, taking advantage of every allowable deduction and tax credit. If Tax Hotline makes an error in the preparation of your tax return, Tax Hotline will pay penalties and interest caused by such error under the following terms and conditions:
A) Tax Hotline will reimburse you, after you pay the IRS, for the amount of the penalty and interest paid by you that you would otherwise not have been required to pay, due to either of the following three situations in connection with your membership and use of the Tax Hotline program, but only if you meet all of the conditions described in below:
1. The penalties and/or interest are assessed against you by the IRS for a tax return and are due solely to an arithmetic error made by Tax Hotline, and not to an incorrect entry of data or any other reason; or
2. The penalties and/or interest assessed against you by the IRS are due solely to incorrect written advice provided to you by Tax Hotline and your reliance on that written advice results in your payment of a penalty and/or interest to the IRS. (This excludes any verbal communication with you by telephone or otherwise in connection with these services.)
3. The penalties and/or interest are assessed against you by the IRS for a tax year return due solely to an error made by Tax Hotline in the preparation of your tax return that results in your payment of a penalty and/or interest to the IRS when Tax Hotline prepared and signed your tax return.
(B) Tax Hotline will only pay the penalties and interest described above in Section (A) above, if all of the following conditions are met:
1. The penalty or interest must not be due to an incorrect entry of data by you or any third party (including through any automated tax data import feature). The penalty or interest must not be due to your failure to follow instructions given to you by Tax Hotline, your failure to correct and resolve errors identified by Tax Hotline, a claim by you for an improper or unsupportable deduction, a failure to report income, your failure to provide all necessary information to Tax Hotline, or any other reason outside the control of Tax Hotline.
2. You notified Tax Hotline at 2340 South Arlington Heights Rd., Suite 310, Arlington Heights, Illinois, 60005, within 30 days after you learned of the mistake or received a notice from any tax authority regarding your tax return. In addition, you sent Tax Hotline complete documentation of the penalty and interest including all correspondence to and from each tax authority, a copy of your tax returns as filed with each tax authority, proof that you paid the penalty and/or interest, and any other relevant information Tax Hotline reasonably requests.
3. You took any action reasonably requested by Tax Hotline, including filing an amended tax return if necessary, to limit any further penalties and interest from accruing.
4. The penalty and interest was for a return filed before its due date, or if the filing date is properly extended, before its extended due date. If you filed your return late, Tax Hotline will not pay interest from the due date of the return to the date you actually filed your return.
5. You have complied with all terms and conditions of this Agreement, and you have not intentionally provided any incorrect or false information in connection with your tax return.
6. You were a member in good standing with Tax Hotline or one of its affiliated programs at the time the return was prepared, and you have paid the applicable fee, if any, to Tax Hotline for preparation of your tax return(s) at the time of the initial filing or printing of your tax return.
7. The penalty or interest must not be based upon incorrect advice you receive from Tax Hotline that you knew was incorrect at the time you filed your return.
In no event will Tax Hotline reimburse you for more than an aggregate of the interest and penalties owed to the IRS based upon all tax returns you filed for the tax year. THIS STATES TAX HOTLINE'S ENTIRE OBLIGATION AND LIABILITY, AND YOUR SOLE AND EXCLUSIVE REMEDY FOR ANY ERRORS IN YOUR RETURN CAUSED BY TAX HOTLINE.
7. Arbitration, Governing Law and Forum Disputes
Unless expressly stated to the contrary elsewhere, all legal issues arising from or related to the use of the Tax Hotline Services shall be construed in accordance with, and all questions with respect thereto shall be determined by, the laws of the State of Illinois applicable to contracts entered into and wholly to be performed within said state. Any controversy or claim arising out of or relating to this Terms of Service Agreement or any user's use of the Services shall be settled by binding arbitration in accordance with the commercial arbitration rules of the American Arbitration Association. Any such controversy or claim shall be arbitrated on an individual basis, and shall not be consolidated in any arbitration with any claim or controversy of any other party. The arbitration shall be conducted in Chicago, Illinois and judgment on the arbitration award may be entered into in any state or federal court in Illinois having jurisdiction thereof. Any party seeking temporary or preliminary injunctive relief may do so in any state or federal court in Illinois having jurisdiction thereof. Except as set forth above, the state and federal courts of Illinois shall be the exclusive forum and venue to resolve disputes arising out of or relating to this Terms of Service Agreement or any user's use of the Services. By using the Services and thereby agreeing to this Terms of Service Agreement users consent to personal jurisdiction and venue in the state and federal courts in Illinois with respect to all such disputes.
8. Changes in Terms and Conditions and Changes in Products and Services
Tax Hotline reserves the right to modify its Services from time to time, for any reason, and without notice, including the right to terminate the Services. Tax Hotline reserves the right to modify any Terms and Conditions in this Agreement, from time to time, without notice. Please review this Terms of Service Agreement from time to time so you will be apprised of any changes.
This Terms of Service Agreement constitutes the entire agreement between the parties with respect to the subject matter contained herein and supersedes any other agreement, proposals and communications, written or oral, between Tax Hotline's representations and you with respect to the subject matter hereof; except that any other terms and conditions located on any individual Tax Hotline web site or in connection with its Services are incorporated herein by reference to the extent they do not conflict with this Terms of Service Agreement.
10. Non-waiver and Separability
Tax Hotline' failure to exercise any right or provision of this Agreement shall not constitute a waiver of such right or provision. If a court of competent jurisdiction holds any provision of this Agreement to be invalid, the parties nevertheless agree that the court should endeavor to give effect to the parties' intentions as reflected in the provision, and agree that the other provisions of this Terms of Service Agreement remain in full force and effect.
11. Relationship of Parties
You acknowledge and agree that you and Tax Hotline™ are independent contractors under this Agreement, and nothing herein shall be construed to create a partnership, joint venture, agency, or employment relationship. Neither party pursuant to this Agreement has authority to enter into agreements of any kind on behalf of the other and neither party shall be considered the agent of the other. You agree not to market the services of Tax Hotline or represent the services offered in any Tax Hotline program without the express written authorization of Tax Hotline.
12. Successors and Assigns Bound
Without in any way limiting the prohibition on your resale, assignment, sublicensing, or other transfer of rights or obligations, this Terms of Service Agreement shall be binding upon and inure to the benefit of the parties hereto and their respective heirs, successors, and assigns.
13. Termination; Survival
This Agreement shall continue in effect for as long as you use the Services, unless specifically terminated earlier by Tax Hotline. All provisions of these Terms and Conditions which impose obligations continuing in their nature shall survive termination of this Agreement.
14. Violations of Terms and Conditions
Should you violate this Agreement or any other rights of Tax Hotline, Tax Hotline reserves the right to pursue any and all legal and equitable remedies against you, including, without limitation, terminating your enrollment in the Program.